Return & Exchange Policy

At BRAND LUXURY, we aim to provide you with a smooth and satisfying shopping experience. Please read our Return & Exchange Policy carefully before placing your order.

Important: No Refund Policy

BRAND LUXURY does not offer refunds under any circumstances.

Any advance payment made for an order is also non-refundable. Once an advance payment has been made, it cannot be returned to the customer.

Only product exchange is available, subject to the conditions mentioned below.

Return & Exchange Eligibility

You may request an exchange if:

You receive a damaged product.
You receive a defective product.
You receive an incorrect product.
The product meets our exchange conditions.

The product must be unused, in its original packaging, and have all original tags and accessories attached.

Unboxing Video Requirement

A clear unboxing video is mandatory for any exchange request.

The video should clearly show the package being opened from the beginning and the product received.

Exchange requests without a valid unboxing video may not be accepted.

Return & Exchange Period

You must contact us and initiate an exchange request within 7 days of receiving the product.

Requests made after 7 days will not be accepted.

Exchange Only – No Refund

If your product is eligible for an exchange, you can choose another available product instead of receiving a refund.

No cash refund, No bank refund, No UPI refund, or No advance payment refund will be provided.

If the replacement product you choose has a lower value, the applicable amount may be adjusted against your next purchase, as per our exchange terms.

If the replacement product has a higher value, you may need to pay the difference amount.

Exchange Process

Once we receive your exchange request:

Our team will review the request and supporting information.
If approved, we will guide you through the exchange process.
The eligible product will be exchanged for another available product.
Any applicable price difference will be adjusted accordingly.

Products Not Eligible for Exchange

Products may not be eligible for exchange if they:

Have been used, worn, washed, altered, or damaged after delivery.
Are missing original packaging, tags, accessories, or other items supplied with the product.
Are returned after the 7-day exchange period.
Do not have the required unboxing video.
Show signs of damage caused after delivery by the customer.

Policy Changes

BRAND LUXURY reserves the right to modify or update this Return & Exchange Policy at any time without prior notice. Customers are advised to review this page periodically for any updates.